Archive for the 'Personal' Category



Questions: The Regrets Edition (Part II)

Great answers to Part I of the regrets column. Here are my other 5 top regrets.

6) I regret being afraid of dying. In some ways, I feel my whole life’s purpose is to finally accept (at least on a Zen-like level) the inevitability of my death. Instead, the concept so terrifies me that it has clearly kept me from being as adventurous and/or productive as I could have been. A little caution can be a good thing, perhaps, but to live without fear of death sounds so freeing. (To be completely accurate, it’s more the pain of dying than the actual being dead part that scares me).

7) I regret being shy around girls. Ok, so it’s all good as I ended up finding this great awesome girl, but oh man, I cannot begin to tell you how many times I have caught the eye of a beautiful girl and wish I had gone up to her and introduced myself, make small chat, throw her a compliment, ask her on a date, etc. but instead only watched her walk away and out of my life forever. If I had chosen not to do any of those things because I thought it would be too forward and ungentlemanly or even creepy, that would be one thing. But me … I was mostly just scared, especially of rejection, and that’s just silly. Only the rejected can give rejection its power (Oh yeah, that’s like Tony Robbins good!)

8) I regret not being more serious about my writing. Even as a young kid, I fancied myself a writer. I remember creating a whole series of short stories, including a choose your own adventure (damn I loved those), about a porcupine named Kong. I had people who liked and encouraged my work, including a teacher I had in elementary school who took a bunch of my stories and compiled them in a pretty cool bound package and helped get one my tales published in a young children’s magazine (still one of my all-time great thrills).

I continued writing short stories and small pieces throughout college, but as time passed, I grew more discouraged. I would read stories by the masters, by authors I totally loved, and bemoan the fact I could never be as good as them. I experimented with longer forms of writing, including novels, but could never finish my projects. My imagination was lacking. My vocabulary was inadequate. My characters were cliched.

But if my writing was inadequate before, it’s only gotten worse. Writing is a skill that must be honed like any other and I unfortunately have written very little over the past five years – aside from these blog posts, of course. I think I convinced myself that writing was not as enjoyable as it used to be, but I wonder if maybe there’s something more going on here.

Because sometimes I think of how envious I am of the people who seem like they know what they’ve wanted to do since the day they were born, who have passion about something and pursue it with joy AND single-minded determination, a lethal combination for success. And then I think back to how I would spend hours as a young kid holed up in my room, composing stories, getting lost in the process, reveling in my own creations, and wonder if for me writing should have been that thing, and – note the emerging theme – I just was too afraid to pursue it. That my imagination was lacking, indeed.

9) I regret not doing more for my fellow man. This one is simple. I give to charity a decent amount, but not nearly enough. But more importantly, I should be more generous with my time. On this site, I’ve often complained about the lack of compassion certain members of society seem to have for their fellow humans, and yet I cannot honestly say I’ve done much to make a difference in this world. I talk a much better game than I do, and worry I just may be more selfish than I’d like to believe. Even when I try to do something charitable, I often do it begrudgingly and with the minimum effort, like the time several years back when I along with my brother mentored an inner-city student and helped sponsor his private Catholic school education. I did so little to really help that kid succeed, and embarrassingly, have since lost touch with him and his family.

10) I regret not going to California to watch the Northwestern Wildcats play in the Rose Bowl. OK, this is a small one, but when I was a senior in college, the Northwestern football team came out of nowhere – after decades of being the doormat of the Big Ten – to shock the world with a miraculous year for the ages. In one season, they beat Notre Dame, Michigan (in the Big House) and Penn State to win the Big Ten and earn their first appearance in the Rose Bowl in fifty years.

I saw every home game that year, and even a couple of away games, and that season easily stands as one of the top three sports fan experiences in my life. Many of my college friends went out to Pasadena during the Winter Break to cheer the team on, but I was a rather broke student and decided it would cost too much money. So I went home to St. Louis and watched the game on TV with some friends and family.

What a joke. You don’t get opportunities like that often, and when you do, money should hardly ever be the deciding factor. I know the advice to save and prepare for retirement or a rainy day has its merits – and especially sounds sage in tough economic times like the current ones – but money is merely a means to an end, nothing more. Be prudent, but have fun and take advantage of once-in-a-lifetime opportunities when they arise. Trust me, you won’t regret it.

Questions: The Regrets Edition (Part I)

In a post long ago, I talked about regrets and how I view them as a natural part of the examined life, something to be embraced, not feared. A person who claims he has no regrets is either a magnificent liar or an unreflective fool.

You can learn a lot from your regrets, and the only goal should be to minimize their occurrence as you grow older.

I didn’t go into much detail discussing the specifics of my actual regrets, but I’ve now decided to list the top 10 regrets of my life to date, thinking that it could actually be a useful exercise for me and an enjoyable, potentially educational, but very long read for others (so long in fact that I’ve decided to divide the column into two).

Over at dagblog.com, each regret will be accompanied by a related question in the comment section for you to answer.

Some of these regrets are small, some are huge. Some are in the past, where nothing can be done about them, and some persist today. All contribute to who I am, and as the new Senator from Minnesota was known to say in a previous life, “And that’s … OK.”

1) I regret not lifting weights when I was going through puberty. Let’s start off small. I think a bit of strength training – not a crazy amount, mind you, just a little weightlifting – is much more impactful when your body is developing and maturing. I’m not very body obsessed, but I think being stronger would have helped in a bunch of different ways. At the very least, it would have made me a better baseball player, which would have been nice as not making the high school baseball team is another regret of mine (although not worth a top 10 since I did try out 3 times, getting cut each year, and I give myself props for that).

2) I regret not making the top 10 of my high school graduating class. This is actually a bit of an anomaly because if anything, I think I cared too much about grades and schoolwork. But there’s a reason why this stands out as a regret. I remember going to my brother’s graduation as a junior high schooler and seeing the ten students with the top 10 GPAs get recognized for their efforts – they were asked to stand and the crowd gave each of them a significant round of appreciative applause.

For some reason, I decided there and then that that was something I wanted to accomplish. It became a goal – a ridiculous and nerdy one to be sure, but a goal nonetheless. And it was in my grasp til the very end, as I got all A’s until my final semester of high school. But I didn’t do the extra effort to sneak into the top 10, refusing to do the term papers that would have gotten me the ‘H’ honors (and 5.0) grades in history that would have put me over the hump. This sounds like a small, almost stupid thing but in many ways its indicative of a lack of single-minded determination, which I think the most successful in society seem to have and I clearly don’t (an issue that comes up later in this post). I had a goal, I should have worked just a bit harder to achieve it, plain and simple.

3) I regret not living an extended period of time in a foreign country. This is pretty self-explanatory and clearly, the easiest, best time to do this would have been in college, studying abroad for a semester or year. To me, it’s a sign of me living scared and nervous about trying new things.

As a side regret, though it isn’t necessarily my fault, I regret not learning a foreign language (or two) earlier in life. Like developing muscles, languages are so much easier to learn when you’re young, and I automatically give people an extra ten points of respect and IQ when I hear they’re fluent in multiple languages. Unfortunately, the arrogant American public education system didn’t include foreign languages as part of its early education curriculum back when I was a kid (I think it might now, but in any case at least American kids today have the bilingual Dora). In the end, I took 6 years of French in high school and college and still could barely communicate with the Frenchies when I was in Paris for a trip about ten years back.

4) I regret not being nicer to my mother through my teenage and young adult life. My mom is awesome. She’s funny and social and loving and sensitive and generous, and full of so many endearing quirks. Everyone loves her. I do, too, of course, but there was a time when she embarrassed me. OK, she still does, but there was a time when I was way too annoyed by my embarrassment and wasn’t always so nice to her.

Nothing major, just small cutting comments or a general lack of affection. I know where I was coming from and what I was doing – just trying to rebel a bit. Like all good Jewish mothers, my mom is a bit smothering and neurotic and for much of my pre-teen life I was a big mama’s boy, and I probably overcompensated in my attempt to shed that image. I can now fully embrace that I am and will always be a mama’s boy. But I know there were times I hurt her when she did nothing wrong, and for that I am sorry.

5) I regret giving up acting in college. In high school, I was in many of the plays, and had decent-sized parts in a lot of them, except for the musicals because I can’t sing or dance (We did Fiddler on the Roof, and I – one of the few Jews in the production – had to play a Russian because of my limited skills). I really enjoyed acting, and thought I was pretty good at it (I knew I had some talent when during a final exam in a freshman acting class I was able to cry during a scene in which I played a father who found out his wife had left him. The tears even surprised me.)

I wasn’t perfect,  by any means – watching old tapes, I cringe at some of the tics I brought to the stage,  but I would have liked to continue to pursue acting. Didn’t think that would be an issue seeing as I was, after all, going to Northwestern University, which was known for its theater department. Unfortunately, freshman year I got paired up with a roommate who was majoring in theater and it discouraged me when I saw his commitment to the profession. I thought about performing as a lark, not necessarily a career, and my roommate and his theater friends were approaching it on a much different level. So I chickened out and never pursued it further. I’ve taken a couple of acting and improv classes to try and rekindle the magic, but I’m afraid that dream may be dead.

MOFT: Episode 17 (Crocs)

As devoted deadman blog readers with photographic memories know (a surprisingly slim sample size), I’ve never been a fan of being barefoot.

For much of my teenage, young adult and now creeping middle-age life, my bare feet have been a rare site, indeed, with notable exceptions being in the shower and on the beach. I’m not 100% sure of the reason for this, exactly – while they definitely don’t fall into the stunningly beautiful category, I don’t think my feet are hideously embarrassing either (photographic evidence to the right – my apologies to my photographic memory readers who will now be stuck with this image seared into their brain for all time).

I think my aversion to bare feet in the past has been partly due to bad circulation (there are times during the dead of winter when I have to soak my feet in hot water just to feel them), partly due to the way I hate the way toenails and skin rub against bedsheets (it reminds me of fingernails on blackboards), and partly just out of habit (as if I am anything, I am certainly a creature of that)

Whatever the reason, the conspicuous lack of naked, or even scantily sandal-ed, feet has been a notable trait of my life, so much so that some of my lovers have never even seen my feet (oh yeah, sex with socks – hot!!!), and the soon-to-be-Mrs. Deadman has endearingly nicknamed me Sox.

But all that has changed over the past two summers, and the reason for the sudden change of events is solely due to Crocs footwear, winner of the latest My One Favorite Thing of the Week award. Granted, I don’t yet sleep or shower or exercise in my Crocs (though I think it’s high-time I try sex with Crocs), but at almost every other time you can find me and my bare feet luxuriating in a pair of these bad boys.

These things rock. They’re so cushy and comfortable. Seriously, it’s a like a party with every step. They’re not the most fashionable things for sure, although many of the newer styles have abandoned the clunky atrocities of the earliest versions of Crocs.

I look at people now wearing Birkenstocks, or heaven forbid, regular thong sandals, and I feel so sad, like I’m watching savages who haven’t yet discovered fire, or heathens who need to be shown the Light and taught the way of the Croc.

Yea, once I was Sox. Now, just call me Crox.

Unfortunately, the company that manufactures these little rubber beauties may be in some operating trouble – its 2-year stock price performance, at least, has been a sheer disaster as the brand has passed that hot fad phase.

But I can at least feel good knowing me and my Beyonce have done our part to ensure the company’s survival, scooping up pairs and pairs of the shoes just in case we have to hoard them for the future.

Yet I don’t think that will be necessary. While the proliferation of reality TV may suggest otherwise, i still believe in the inexorable progress of evolution, and I just can’t imagine society ever going Croc-less again.

MOLFT: Episode 2 (Cell phone taxes, fees and surcharges)

I’ll get back to the regularly scheduled My One Favorite Things soon enough, but right now I got a bone to pick with my cell phone company, T-Mobile.

I mostly have positive vibes toward T-Mobile as their customer service has been very helpful and their network seems to have continually improved in New York City, but I’m annoyed with the numerous ‘surcharges’ the company tacks on to my monthly bill.

T-Mobile probably isn’t alone here, but I think it’s a crime that these charges – which earn the dubious award of being My One Least Favorite Thing of the week – now add up to more than $10 a month, approximately 21% of the cost of my plan.

What’s worse, I just got a note in my most recent bill that T-Mobile was raising the rate of something they call a Regulatory Programs Fee to $1.21 a month. The company says the RPF is used to recover the costs ‘associated with funding and complying with a variety of government mandates, programs, and obligations, such as enhanced 911 programs, number portability and governmental requirements concerning the construction and operation of our network.”

Meanwhile, the other fees and taxes on my monthly bill include:

  • Federal Universal Service Fund
  • State Gross Receipts Tax
  • State Sales Tax
  • State Telecom Excise
  • County Surcharge
  • County Telecom Excise
  • MCTD Surcharge
  • Local Sales Tax
  • State 911
  • County 911

Are you kidding me? I mean, I understand that many if not all of these charges are due to taxes or other government-related charges, but why exactly has cell phone service – now basically a necessity for most Americans – been chosen as the revenue gravy train for state, local and federal governments.

I just have a few questions – Is it the same everywhere around the country or is it worse for me because I live in New York City? Does every wireless carrier charge this much in monthly fees or is T-Mobile being overly exuberant here? Please let me know what your carriers add on to your monthly bills.

And for anyone in the industry or familiar with its development, please tell me how and why this happened? Should I really blame the government as T-Mobile seems to want me to do??

Questions: The Concert Edition (Encore!! Encore!!)

A couple of weeks ago, I went to see Regina Spektor perform at the Beacon Theater in NYC’s Upper West Side. courtesy of a gift from the soon-to-be-Mrs. Deadman.

What a disappointment.

I really like Ms. Spektor, could listen to her breakthrough album ‘Begin to Hope’ over and over again. But her live performance was uninspired and pretty boring, to be frank. Spektor just wasn’t connecting to the audience and it really put a damper on the evening.

My Beyonce and I were trying to figure out why the performance seemed so blah. Regina can’t be blamed entirely – I think her music and her modest (perhaps-too-humble) personality would just fit much better in a more intimate setting than the 2,600 seat Beacon. And I’m sure the fact I didn’t know most of the new songs which dominated her setlist certainly had something to do with my lackluster response.

I don’t think the quality of her musicianship was at fault. But while her voice was in fine form, and the newer music decent if forgettable, she did have her stumbles, most notably during a rap she performed near the end of the concert where she forgot the words. I felt like I wanted to be Simon Cowell, and tell her in my British accent that she should have just pushed through, as few people probably would have noticed the mistake if she hadn’t sat there awkwardly for more than a minute trying to recall the forgotten lyrics.

Regina got sufficient applause at the end of the show I guess to justify the requisite encores (another concert tradition that has totally lost meaning now that its become automatic), but it all felt empty and hollow to me, or maybe that was just my own letdown feeling showing through.

In any case, I’ve decided to post a concert questions column. Looking forward to your answers.

1) What was the first concert you’ve seen? How old were you?

2) What was the best concert you’ve seen? What do you remember most about it?

3) What was the worst concert you’ve seen? What do you remember most about it?

4) Who haven’t you seen perform at a concert but wish you could have?

5) What’s the best opening band you’ve seen? Do you usually arrive at a concert in time to see the opening bands?

6) Putting aside the quality of the actual music for a second, what’s the most important thing a singer or band can do to make the difference between a great concert and an OK concert or an OK concert and a bad concert?

7) Even during great concerts, I often find myself looking at my watch near the end. Do you think concerts are not long enough or too long?

8) What’s the most annoying audience habit at a concert: a) Yelling out ‘I love you’ or some other term of endearment to the performer b) Yelling out the name of a song they want to hear when the performer has not asked for such input c) Singing loudly the contents of a song when no one else is doing so to the point where surrounding concertgoers can hardly hear the real performer or d) Something else that annoys the shit out of you.

9) Why do you think audience members yell out to a performer during a concert: a) because they are swept up by the passion of the music and the moment b) because they hold out hope that the performer will hear them, notice them, and then invite them backstage c) because they like to hear the sound of their own voices and wish they had the talent to be a performer?

10) The encore: a) Like it as is b) Should be revised (How?) c) Should be eliminated.

11) OK, OK, stop your clapping. I’ll give you one more question. I give you $100 to spend on music-related items from your favorite performer – would you rather use that money to buy two tickets to a live concert or to buy a rare bootleg album from that performer that you don’t already have and why?

Questions: The Michael Jackson Edition

Michael Jackson dead?? That’s what the LA Times and AP are reporting, anyway (CNN hasn’t yet confirmed). Unbelievable.

Earlier today, my brother was bemoaning Farrah Fawcett’s death, trying to come to grips with the loss of his most common inspiration for those special, intimate teenage moments. (I kind of remember Farrah as being a sexy icon, but she was a bit before my prime mastubatory years).

Michael Jackson, however, was kind of like my Beatles. So I’m in shock, and surprisingly sad to learn of his premature death.

Thriller may be the album (and I do mean ‘album’) I remember playing the most as a child. I remember ordering and breathlessly awaiting a Michael Jackson biography from one of those Scholastic book forms we used to get as kids (I think it was called Thriller).

And despite all his successes, to me he seemed like such a tragic figure.

To honor of the loss of the undisputed King of Pop, I present the Michael Jackson edition of Questions.

1) What’s the first word you think of when I say Michael Jackson?

2) What Michael Jackson songs/albums do you have on your IPod?

3) Which Michael Jackson song is your favorite? (Jackson 5 Tunes included)

4) What about your favorite Michael Jackson video?

5) Which non-musical Michael Jackson moment/situation do you think is most memorable (eg moonwalk dance, neverneverland, plastic surgery, pepsi ads, his kiss/marriage with Lisa Marie, his pedophile trials, his fatherhood (baby holding), etc.)

6) Did you think Michael Jackson was guilty of pedophilia? If you think he was, as I do, do you also think, as I do, that he in some ways was as much of a victim as perpetrator given his unusual upbringing? Or do you think there can be no excuses for that kind of crime (pointing out that none of his siblings have ever been accused of similar behavior)

7) In the entertainment world, whose death do you think would generate more international attention and sadness than Michael Jackson?

8) Give me the over/under on how long it takes for a book publisher to take advantage of his death by coming out with a new Michael Jackson title? Will the book come out before the first posthumous record album? Will it be written by a Jackson family member, and if so, which one?

9) Why do you think Michael Jackson got all those plastic surgeries? Do you really believe it was medically necessary as he asserted once on Oprah (I think)? Couldn’t he tell the damage he was doing?

10) Some dude on CNN just compared Michael Jackson to John Lennon? Whose death was the bigger shock? Which one was the better performer? More influential musician?

Apple’s First Law of Inertia

I’ve always sucked at making decisions. Leave where we’re having lunch up to me and we’ll likely be having dinner there.

If there’s one thing about modern life I cannot stand, it’s the plethora of options we have. Sure the freedoms we now enjoy are terrific, the new opportunities exciting, the potential adventures limitless, but instead I like to focus on all the bad choices we can now make.

Lately, my indecisiveness is getting worse. And if I had to place blame on a particular culprit (and I must as implicating my own neuroses is not an option), I think Apple has had a lot to do with it.

It’s just the way they relentlessly make great products and then have no problem making those products obsolete – and dramatically cheaper – in a matter of months.

This weekend, the new IPhone – the 3GS – launched and is doing quite well, thank you very much (apparently, others have so far resisted Apple-induced indecisiveness). It certainly sounds like a great device – it’s got video, a faster processor (the S in 3GS stands for ‘Speed’ and who wouldn’t want that), more memory, such revolutionary new technologies as Cut & Paste and MMS (note the very subtle sarcasm) – and all of it, for the same $199 price as the original IPhone 3G (which was slashed in price by $100).

But that’s what Apple always does. Faster, better, cheaper. You may call it progress. Innovation. I just call it infuriating. How can they possibly expect me to take the plunge and buy a device – enslaving myself to AT&T Wireless’ piss-poor customer service track record for 2 years, no less – when I know something better is right around the corner.

Do you remember when Apple launched the first IPhone in 2007 and less than three months later cut the price of the device from $600 to $400 in order to spur sales. I remember joyfully snickering at all those Apple fanatics who rushed out to buy the original Iphone at launch and were given a lousy store credit voucher to reward them for their loyalty … “Suckers!”

Now as I sit here holding a cracked, crappy Motorola RAZR, listening to a Nano that’s several generations old and doesn’t even play video, typing on a single-core Dell computer that runs like molasses, I can see the truth: The joke’s on me.

I’m paralyzed from the gadget down.

MOLFT: Episode 1 (Priceline sucks)

I’m usually an easy customer. It doesn’t take much to please me. Just treat me fair and show me respect. Work with me if you’ve made a mistake. Just basic, simple stuff.

Do this and I’m yours forever. Because I’m loyal, too. I’ll return over and over again to your business and I’ll sing your praises to everyone I know. Amazon.com is a company that fits this bill. If I can find it on Amazon, I’m buying it there, even though they include sales tax now in New York and their prices are rarely the best available. In years and years of buying stuff on Amazon, they have rarely done me wrong, and when they have, they quickly made it right.

But if you do something stupid, even if it’s something little, and treat me like you don’t care about having me as a customer, then it’s bad news. As Bruce Banner often warned potential transgressors, ‘Don’t make me angry. You wouldn’t like me when I’m angry.” No matter how much I may like your product or service, if you cross me and don’t make amends, I will never spend another dollar with you again.

A couple of years ago, I started using a JetBlue AmEx credit card almost exclusively, spending thousands and thousands of dollars on it so that I could earn free tickets on an airline I absolutely loved (the new planes, the leg room, the fair pricing, the friendly employees, the TVs – just awesome).

Then I found out that their much-advertised promise that your miles will never expire as long as you use the credit card wasn’t quite accurate – the miles may technically not expire, but once you fly or spend enough so that those miles turn into a free ticket award, that ticket does expire. It’s a joke of a system, and while I should have read the fine print more closely, I thought the company was being deliberately misleading. And I didn’t realize this until it was too late and a couple tickets expired.

When I continued to get canned negative responses to my elaborate, detailed requests to have an expired free ticket reinstated, I told JetBlue I was tearing up the card and using the airline only out of necessity or convenience. It wasn’t an easy decision, but as a customer, sending your dollars elsewhere is the only recourse you really have. Dell (a classic story of corporate arrogance and ineptitude) and AT&T Wireless are two other companies to which I have vowed not to send any more of my money.

(I may relax the AT&T ban since their offense of atrocious customer service was many years ago, and I can at least rationalize to myself that it’s a new company now that they’ve merged with Cingular – but mostly I just really want an Iphone. I hear AT&T’s service still sucks, however, and I really like my current provider T-Mobile, a company that knows how to treat its customers)

Unfortunately, Priceline has become the first My One Least Favorite Thing of the week award recipient, and may soon become the next blacklisted company on my shopping shit list.

Until yesterday, I’ve always loved using Priceline, so when I wanted to find a reasonably priced four-star or better hotel on the Las Vegas Strip for a trip I’m planning there this Labor Day, it was one of the first sites I checked out. Unfortunately, my ‘Name Your Own Price’ bid was accepted by a hotel – the Westin Casuarina – which markets itself as an ‘off-strip’ venue. Granted its only a block and a half off the strip – but these are Vegas blocks we’re talking about here, and in any case, it’s more a matter of principle.

Now Priceline says that the area I checked was ‘Strip Vicinity’ and that the Casuarina is located within that region. But as I told them in my letter, I’m no cartographer; how am I supposed to know which hotels are within the poorly defined shaded circles on the map – the site gives you no way of checking in advance, a sorely lacking feature. All I know is when I clink on a box saying I want a ‘Strip’ hotel I should get a Strip hotel.

Priceline has a policy where they cannot cancel or change a reservation made using their ‘Name Your Own Price’ system. I understand that policy as a general rule, given that the whole reason hotels agree to offer their rooms to users at much lower rates is because they believe they are dealing with brand-indifferent consumers. But there are times when exceptions must be made, or at the very least something should be offered as a way to compensate an aggrieved consumer, perhaps a significant discount on a future purchase.

Again, maybe I should have been a more diligent researcher. But I wasn’t trying to game the system, and the bottom line is I didn’t get what I expected or wanted. Why can’t the company make a relatively small gesture to keep me happy and a returning customer?

What truly pissed me off the most about the experience was the hour-long call to the customer service hotline, where two different agents did nothing more than repeat the line – over and over again, like it was some sort of holy mantra – ‘I’m sorry. Our contract with the hotels does not allow us to refund or cancel your reservation.’

I stayed as calm as I could, begged them to go off script for a second, to just really listen to me for a moment, and at least pretend to understand where I’m coming from. But they were no better than robots.

Afterward, I sent an email to management, which I think was pretty clever (attached below). Alas, I don’t expect a response, at least not one of the non-canned variety.

And if I don’t get one, it’s goodbye Mr. Shatner and Priceline, and hello Hotwire. My business may not mean much to them and they may not give a damn, but it will sure make me feel better.

Kinda like this blog post.

—————————————————————————————————————————————————–

My Letter to Priceline Management:

Hello there. First of all, I want to say I appreciate Priceline offering customers this ability to contact management in order to address issues and problems. Not all companies do that, so it’s very nice to see, and I sincerely hope someone high up enough to make a difference reads the entirety of this email (it’s a long one!) and follows up in a reasonable time.

I just got off the phone with customer service regarding a problem I had with Request Number: 628-999-***-**.

I was looking to book a hotel and name my own price for a Vegas trip I am taking this Labor Day with my fiancee. After a couple of failed offers trying to bid for 4- and 5-star hotels on the North Strip, I checked the South Strip box and tried again.

This time, my $85 offer was accepted by the Westin Casuarina. Even though I had never heard of the hotel or remember seeing it, at first I was happy about it because the price was decent and I am a regular Westin customer.

But then I went on the Westin website and noticed that the hotel itself markets it as being ‘off-strip’. And taking a look at the map showed clearly it was a block and a half off the strip, which posed a problem because my traveling companion sometimes has trouble moving around and as you know if you’ve been to Vegas a block and a half there is not your normal block and a half and pretty much means you’re looking at a 20-30 minute walk to get to any hotel on the strip.

I frankly felt duped by Priceline. I have used Priceline in the past many times, have sung its praises to friends and colleagues over and over again. I consider it a great, unique service and have never had a bad experience before, but this was just uncool.

My assumption is that the Westin is in fact within the circle on the area I selected in the name the bid process, and that Priceline wasn’t outright lying by including it. And perhaps I should have been more careful but I am not a cartographer, and can’t be expected to know every hotel that is offered within a poorly defined circle on a Website map (especially because Priceline does not have any way – that I could find – to show customers which hotels are in fact in that shaded circle area. That is a feature that should be added tout de suite). What I do know is that the Westin Casuarina is NOT a Strip hotel, which is clearly what I was after.

I know the ‘no-changes, no-refund’ policy of Priceline associated with the name your own bid process. And as a general rule, I understand it. But clearly there are times when exceptions should be made and I thought this was one of them.

So I called Priceline customer service expecting to get some customer service. Instead I ended up spending nearly an hour on the phone with two agents who had to be about as unhelpful as customer service people could possibly be.

As I tried in a very calm, respectful manner to explain my situation as fully as I could, the ONLY thing they’d say, and they kept repeating it like it was a holy mantra, was ‘I’m sorry. Our contract with the hotels does not allow us to refund or cancel your reservation.’

The second agent – who was I guess supposed to be higher along the customer service food chain – was as unhelpful as the first guy but even worse, in that he didn’t even seem sympathetic to my issue. His name was Matt, and his ID # was *********.

In any case, I’ve gone on long enough. But needless to say, if no one can help me out, then I suppose my much-anticipated trip to Vegas will be dampened unnecessarily. And given that it’s the only recourse as a consumer I have, I will have no choice but to not use Priceline ever again and try to convince others in my circle to not do so either and use Hotwire or some other service instead. I may not be as good at convincing people not to use Priceline as William Shatner is at convincing them to use it, but I will try my best.

Given that I really like Priceline, and love Shatner (heck, I feel just by writing this letter I’m being The Negotiator he is constantly imploring us to be), I’d much rather feel like someone at your company cared enough to go the extra mile to make me happy so I can continue to use your services and sing your praises. While for therapeutic reasons I was going to write this letter regardless (nothing is perhaps more frustrating that being stonewalled by two customer service agents who clearly enjoy not helping customers), I’m hopeful that it will get a non-canned response and a satisfactory resolution.

Thanks very much. Yours truly,

Ring the bell. School’s back in …

In my recent questions column, our own dagblogger Nebton says the biggest risk he ever took was to go to graduate school after 30.

With official unemployment nearing double digits (and the unofficial number much higher), a lot of people looking for something to do are following Nebton’s example and going back to school.

Now financially, going back to school to get another, or more advanced degree, doesn’t often pay off since the cost can be so high and the potential benefits often rather low. There are probably more productive ways to spend your time in a recession than going back to school. But still, who can blame these people?

I know I for one miss school a good deal. The friends and the camaraderie, the laid-back environment and the relative lack of responsibilities, the eclectic subject matter and the extracurricular activities. I miss it all (except for homework, of course, which still ranks up there as one of life’s more torturous inventions)

But perhaps what I miss most about school is the constant sense of accomplishment. School is designed in such a way that you always feel like you’re progressing toward something. To the next level of math, to a more complicated version of French, to the next grade, to the next placement test, to the next degree. It’s all neatly structured, with few opportunities for shortcuts and side paths. And all along the way, you’re being judged and graded. You know where you stand in school and the measurements for success are rather simple. And being smart was enough.

In the real life, it isn’t quite like that. It’s easy to feel adrift. Am I doing the right things? Am I progressing? Am I building a life that will matter? Do I know where I want to go and how to get there?

Now I happen to have a job – stock picking – where I actually do get graded constantly (the market declares its verdict every day and investors have little patience for poor performance that extends much beyond a year).

But even still, it’s not quite the same because there are so many things that feel out of my control. I know there’s been times where I’ve never worked harder and the stocks I picked stank up the joint, and other times where I decided to take it easier and couldn’t miss.

Some of that discrepancy is probably due to the fact that investing is more of an art than a science, and if you do enough research you can always find a reason not to buy a stock (ie mistaking the trees for the forest), but there are times when I question whether anyone can beat the market consistently enough to make a difference. There’s a whole pretty well-accepted theory out there in my line of business – the Random Walk – that says it’s darn near impossible to beat the market consistently.

In school there were certainly times when I got very good grades despite doing as little work as possible (that describes much of my tenure in fact), but I rarely felt I got a grade I didn’t deserve, in that if I knew the material I did well. In the ‘real world’ I feel like I get ‘grades’ I don’t deserve all the time, and the standards for success are so much more complicated – is it personal happiness, intellectual fulfillment, money, job title, goodwill, friends, lovers???

I want to know, please just tell me how to get on the Honor Roll.

MOFT: Episode 16 (PokerStars)

You’ve seen a lot less of me on dagblog lately, and while I’d love to put all of the blame for my absence on my Beyonce and the wedding plans which have been set in hot and heavy motion (It’s mostly painful, stressful stuff, but registering at Target was hella fun – come to Papa, Wii!!), but there is a much bigger badder beast than Mrs. All-Consuming Wedding at work here – and its name is PokerStars.

The truth of matter is, if we’re going to point fingers at anyone, Genghis is really the one to blame because it was partly due to his move to Philadelphia that our weekly NYC poker game, which has been going on regularly for more than eight years, has become very hit-and-miss, and I can’t have that. I need my cards fix.

So I decided to take the plunge and join Pokerstars, which easily earns the award for this week’s My One Favorite Thing. This isn’t the first time I played poker online – A few years ago I was on PartyPoker before that company decided to give up the U.S. market when Congress passed a law banning banks and other financial institutions from funding customer deposits.

The whole issue of the legality of online poker remains in flux, which is a complete joke considering the haphazard nature of this country’s gambling laws (yeah, state lottos and ‘riverboat’ casinos that aren’t even on the water, I’m talking to you) and considering that poker is a skill game enjoyed by millions and millions of Americans.

Indeed, poker is as American an institution as apple pie, and I’m pretty convinced now that the Democrats and card-loving Barney Frank are in charge that it’s only a matter of time before online poker becomes a fully regulated, fully taxed, fully legal activity. In the meantime, I had no qualms about rekindling my little addiction by joining Pokerstars, which along with a couple of other companies decided to take the risk and continue operating in the US.

As far as the site goes, it’s pretty good, very reminiscent of the PartyPoker look and feel. While Texas Hold ‘Em is far and away the most active game on the site, PokerStars offers up enough variety for a non-specialist like me to keep entertained, and I probably most enjoy playing Omaha Hi-Lo and 8-Game (which is eight different games that switch every 5 minutes or so).

And also like PartyPoker, I am convinced that the card distribution on PokerStars isn’t totally random – there are just way too many runner-runner flush suck outs that I see the bigger stacks hit. (This won’t make sense to you unless you know poker, but it basically means that the site’s algorithm seemingly has a mysterious way of moving games along – which if true makes the site a lot more money – by enticing people with few chips to call, only to nail them later in the hand. However, it’s possible it only seems that this happens a lot because you see so many hands playing online – I generally have three games going on at any one time).

I’m trying to keep my cardplaying to at least a reasonable minimum, but I have to admit it’s definitely eating into my blogging time, and sleeping time, and eating time. I’m just thankful we have such solid new contributors to keep the site active. I promise eventually I’ll start caring again about the real world – aside from poker and weddings that is. But right now, I have a game to get to.

Why Facebook will be a HUGE business…

Late last year one of my predictions for 2009 was that Facebook would go public, sparking a mini-rally in the markets. Yet a lot of what I read about in the press lately is all about the company’s struggles – having trouble raising money at the valuation they want, having trouble hiring the workers they want, having trouble generating significant ad revenue.

To which I say, bullshit.

Seriously, you’d think the company was on the brink of failure, as opposed to being within 12-18 months, tops, of scoring the biggest Internet IPO since Google (And hell, I like my job just fine, but if you want to toss me a bunch of those pre-IPO options, Mr. Zuckerberg, I’m ready to chat)

I could go into all sorts of detailed analysis why I remain a committed bull on Facebook’s prospects, but all I need to do is show off a very simple demonstration.

Here are the sidebar ads I recently received on Facebook:



Damn, Facebook. Are you reading my diary, or what? The next thing you know they’ll be sending me an ad for McDonald’s Filet-o-Fish!

Now my assumption is the wedding ads are due to my recently updated ‘engaged’ status, and as for the hair restoration one, maybe it’s just the thirtysomething-year-old male demo.

But however they’re doing it, there’s no question Facebook has a friggin’ treasure trove of data on what their users like, what they need, what they do, who they hang out with etc. etc., and marketers should be able to use that information to their advantage.

People in the online marketing space have for years been talking about using the power of the Internet to effectively target specific users with relevant ads, but while there’s been some progress made on that front (search advertising is, after all, the holy grail of targeted advertising), no one company has been able to assemble the kind of information on its users like Facebook has.

The only real question is how much Facebook can get away with using. Personally, I think it’s great being served up relevant ads and as long as they don’t pass on personally identifiable information, I’m fine with it, but I know a lot of others find it all creepy and scream about invasion of piracy whenever Facebook tries to do something innovative with their data to make some money

But the privacy worrywarts should at least be comforted by the fact they certainly don’t always get it right. I pressed refresh and this was one of the ads that came up:

Not very relevant, unless, of course, Facebook has somehow figured out how to see into the future!! Perhaps they’ve scanned all my data and decided through some sort of complex scientific/actuarial data mining analysis that I’m a ripe target for breast cancer (men can get it you know!) Is it time for a mammogram????

MOFT: Episode 14 (The soon-to-be Mrs. Deadman)

Sorry for my extended absence the last couple of weeks, but the excuse is a good one: I’m engaged!!

So as much as I may have wanted to make the clementine My One Favorite Thing of the Week – I mean, really, it’s got all the health-filled, sunshine-y goodness of the orange but with more sweetness, less seeds and in an adorable little easy-to-peel package to boot – it’s only fitting that I bestow that honor instead on the amazing girl who finally convinced me to give up 35 glorious years of singlehood.

The soon-to-be Mrs. Deadman is sweet, smart, sensitive, silly and sexy (yes, she too comes in an adorable little easy-to-peel package). Even though we’ve been together for just under 2 years, it is tough to imagine my life without her. She has a very caring soul, is incredibly nurturing (you should see her coddle our dog – and to think she wasn’t a dog person when I first met her) and totally trustworthy. Her smile and laugh are infectious. She keeps me entertained and challenged. She supports me in every way imaginable. She gets along beautifully with my family and friends (and as a big bonus, I love her family and friends, too). I really could go on and on about how great my fiancee is (we both hate that word and have stolen her sister’s use of the word beyonce instead), but suffice to say, she is a catch.

Now that I’ve made all the readers sick with my saccharine description, I will begrudgingly admit we’re not perfect. We have our scraps. But that’s OK. We know we love and care about each other a great deal and we start with that premise whenever one of those thankfully rare disagreements arise.

At some point, I will probably discuss my qualms over the institution of marriage in general and how I got past them. But for now I just want to keep this (mostly) romantic!

The bottom line is that I’ve found someone who makes me laugh, who makes me think, who makes me horny, who makes me dinner (on the rare occasion!), who makes me happy … who just makes me better.

And I feel like a very lucky man.

MOFT: Episode 13 (Scramble on Facebook)

My One Favorite Thing this week is Scramble, an anagram word game on Facebook that is basically the online equivalent of the old board game Boggle.

For those of you unfamiliar with the concept, the basic idea is you are given a bunch of letter tiles laid out on a square board and you must string adjacent letters together to form words of at least three letters long, racking up more points for longer words.

It’s quite the simple premise … and also dangerously addictive.

To be honest, I don’t even know if Scramble is My One Favorite Thing. It could quite possibly be My One Least Favorite Thing. All I know is I’m playing it a lot. A LOT. In fact, I can’t stop playing it. I’m playing it now, actually, even as I write this, because one of the unfortunate side effects of playing the game for extended periods is you can’t stop seeing Scramble boards floating in front of your head and trying to form words off of them.

Yes, I am apparently hallucinating from overdosing on Scramble. Now I understand the true meaning of the game’s name – it totally scrambles your brain into mushy eggs.

I don’t quite know how it got to this point. A few months ago, I was playing a few games of Scramble a week – a rather innocuous amount – with one of my friends on Facebook. Unfortunately, she’s like an anagram idiot savant and always crushed me.

While I was getting a bit better, the bad losses continued to pile up and began to really bother me. I said as much to my friend and she suggested I get more practice by trying out the ‘Play Live’ version of the game where you can compete against hundreds of other people who are playing Scramble online at the same time.

So I tried it. And then I couldn’t stop. The beauty of the game is that it is short – each match is between 1 minute and 3 minutes, depending on the version you play – and after the time stops, you can see what words you missed (and also get their definitions if you’d like but learning useful stuff really has nothing to do with Scramble). You can also see your scoring rank updated realtime, and if you are in the top 25 by the end of the game, you can see your profile picture proudly displayed to the right. Each match sends a tiny little shot of endorphins rushing through your bloodstream.

One night, I decided I was not going to go to bed until I got every 3-letter word on one of the boards, so after each game I would write down a three-letter word I missed and had never heard of before and commit it to memory. I spent the next six hours – writing down almost 100 words in the process (file attached) – trying to accomplish my goal. I never did it, getting only as close as one missed 3-letter word before I realized I was perhaps a game away from completely losing it and going on a Scramble-induced murderous rampage.

Part of me wants to go on and on about all the nuances of the game – how I wish they would get rid of the ability to use gameplay credits to get word hints because it’s F-in cheating and I know people use it all the time just so they can push me out of the top 10 at the last second, how I wish I knew how the game calculates one’s Word IQ because it seems almost totally arbitrary, how I wish people in the chat board would say something – ANYTHING – other than ‘gga’ or ‘wd’ after every friggin game, etc.

But there’s this other part of me – oh, call it every last tingling, jangling nerve in my body – that needs another Scramble hit right now, so you’ll have to excuse me while I get my next fix.

The buzz for 3/17/09: Ashton, Oprah and Generation Twitter

I AM DEADMAN. HEAR ME TWEET! (Partial Video Blog Transctript)

Big news today. Ashton Kutcher just attracted his one millionth follower on the microblogging service Twitter, a milestone which has generated a fair amount of fanfare, but it’s only the beginning as cult leader Oprah is going to feature Twitter on her talk show today and send her first tweet over the air.

Oh, how wonderful.

Excuse me if I don’t join in the celebration – if I’m not all, ahem, atwitter with the news – but I have very mixed feelings here …

Now I am obviously no Luddite and as you can tell from the mere fact I am video blogging, I am not immune to the allure of banal self-expression and interactive communication, I enjoy reading status updates from my friends on Facebook – which at its core is all Twitter really is – and even occasionally provide my own update, but somehow Twitter crossed a line that offended my delicate sensibilities …

I realized quickly that what infuriated me the most about Twitter is how beautifully it fits with our time. What a perfect metaphor for our society. Our unquenchable thirst for fame and recognition, our almost pathological need to reveal private, mostly unimportant details of our lives to anyone who will listen, not to mention our rapidly dwindling attention span and deteriorating communication skills.

Twitter is inevitable. Few people bother with books anymore. Newspapers are an endangered species. The letter is a lost art. Real-life contact is an inconvenience. Communities and neighborhoods where we physically look out for one another are artifacts of a distant past.

It’s time to face it.  Whether I use the service or not, I am still a twit who tweets. We are all Generation Twitter. So why not follow Ashton and Oprah and twit boldly into our glorious 21st century. Resistance is futile. I have seen the future, and it has 140 characters or fewer ….

Image: Kutcher wins duel with CNN

Kutcher wins duel with CNN

MOFT: Episode 12 (T.J. Oshie)

Just a few weeks ago, I fell in love with singer Ingrid Michaelson while watching her perform an amazing concert.

After 35 years of living, I had my first celebrity crush.

Well apparently, celebrity crushes come in bunches because I already have another one … and this time, it’s for a man, baby.

I love you, T.J.

I love you, T.J.

That’s right – I now find myself totally jonesing for St. Louis Blues hockey player T.J. Oshie. And I’m not afraid to admit it. This is an enlightened society, right? A movie called ‘I Love You, Man’ is the nation’s number one comedy, after all.

Now I know by merely mentioning hockey, I probably just lost a lot of my regular readers, but if for no other reason than to see a man without any hint of irony or embarrassment express his intense affection for another man,  please stay with me a bit longer so I can explain what’s so amazing about this 22-year-old rookie from the University of North Dakota.

Oshie is without a doubt a very solid technical hockey player. He’s a speedy, agile skater who’s got mad stick skills which he uses often to make defenders look silly. For a player his age, he’s also got an amazing, almost uncanny ability to read the ice and know where to go with the puck. He plays strong on defense and is versatile enough to be used on both the Blues’ power play and penalty kill special team units.

But the real reason Oshie is so special – and why he has become My One Favorite Thing of the week – has nothing to do with his physical talents but is all about the way he plays the game, the size of the kid’s heart.

Oshie’s not a big dude, at least in terms of NHL players, coming in at an official (and from my eyes, generously measured) 6 feet 0 inches and 194 pounds. But he plays like an absolute lion, going 110% every shift, throwing his body around without any regard for his physical well-being.

Every game, Oshie skates with intensity, aggression, and most importantly, infectious joy, and his impact is having a dramatic effect on the entire team as the Blues are on one of the most exciting late-season runs in recent memory.

Dwelling at the bottom of the conference just a few weeks ago, the team is now battling hard to nail down one of the final playoff spots with two weeks left in the season. In January, I predicted that with a core bunch of talented young players (David Backes, David Perron, Andy Mcdonald, Patrick Berglund, Brad Boyes, Roman Polak, Eric Johnson to name a few),  the Blues would soon be a force to be reckoned with, winning the franchise’s first Stanley Cup within five years.

But watching Oshie makes me think that timetable could be moved up considerably. Just look what Oshie has done for the Blues this week alone. Last Thursday night, after sitting out a morning practice skate with some sort of bug, Oshie scored two points with an assist and a highlight-reel goal (shown here) to help the Blues beat the Vancouver Canucks 4-2.

Then in a key back-to-back weekend series with the Columbus Blue Jackets, Oshie showed what a stud he truly is. On Saturday night, after serving a stint in the penalty box, Oshie returned to the action and laid a huge, clean hit on Blue Jackets star Rick Nash, causing a bit of an on-ice ruckus since marquee players don’t usually get hit like that.

The Blues ended up winning that game in an overtime shootout, and it was quite clear that the Blue Jackets wanted some vengeance during the next match, to be played in Columbus in less than 18 hours. But instead, Oshie just doubled down on his ultra-coolness by scoring the first goal of the Sunday game, adding an assist, and most awesomely, doing the following when Rick Nash tried to exact retaliation …

The Blues won Sunday’s game 5-2, moving for now into sole possession of the eighth and final playoff spot.

Yeah, so I now got me a man-crush for T.J. Oshie. That’s OK. I’m cool with it. And it”s not like I’m fawning all over Oshie’s long wavy locks of hair or his baby face and the way his cheeks get all red and pinch-able when he exerts himself.

OK, maybe I should stop now. But T.J., I love you, man. Truly…

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